SUPPORT
PACKAGES
Rob's Internet of Things
When it comes to new technology, post implementation support is an important part of the equation. If ad hoc, then it can be a costly addition to your overall project costs.
To help clients avoid this outcome, RIOTROM offers a range of project support packages bases on a monthly cost for a 12-month period.
Each offers a guaranteed level of support service at a reduced cost. We can even help you to choose the package that best suits the circumstances/conditions that apply to your project.
STANDARD
PREMIUM
VIP
$100+gst
per month
10 Hours Support
... 2 hrs Onsite
... 8 hrs Remote
*Comparable Hourly Rate of $120
Emergency Reponse
within 24 hrs
Annual Cost $1200 + gst
$170+gst
per month
20 Hours Support
... 5 hrs Onsite
... 15 hrs Remote
*Comparable Hourly Rate of $102
Emergency Reponse
within 5 hrs
Remote Computer Installation
Annual Cost $2040 + gst
$285+gst
per month
40 Hours Support
Onsite or Remote
*Comparable Hourly Rate of $85.50
24/7 Immediate Emergency Reponse
Remote Computer Access
Automatic Firmware Updates
Weekly Data Reports
Annual Cost $3420 + gst
​TERMS & CONDITIONS
-
For comparative purposes, our average standard hourly rate is $150 + gst
-
Prices are for a 12 month agreement with the full amount payable at the beginning of the agreed period.
-
Any additional support hours required within the 12 months will be charged separately at a rate agreed prior to commencement of the 12 month period.