SUPPORT
PRICE PACKAGES

Rob's Internet of Things logo mark
Rob's Internet of Things logo mark
Rob's Internet of Things
Save money with RIOTROM support packages

When it comes to new technology, post implementation support is an important part of the equation. If ad hoc, then it can be a costly addition to your overall project costs.

 

To help clients avoid this outcome, RIOTROM offers a range of project support packages bases on a monthly cost for a 12-month period.

 

Each offers a guaranteed level of support service at a reduced cost. We can even help you to choose the package that best suits the circumstances/conditions that apply to your project.

STANDARD
PREMIUM
VIP
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$100+gst
per month
10 Hours Support
... 2 hrs Onsite
... 8 hrs Remote
*Comparable Hourly Rate of $120

Emergency Reponse
within 24 hrs

Annual Cost $1200 + gst
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$170+gst
per month
20 Hours Support
... 5 hrs Onsite
... 15 hrs Remote
*Comparable Hourly Rate of $102

Emergency Reponse
within 5 hrs

Remote Computer Installation

Annual Cost $2040 + gst
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$285+gst
per month
40 Hours Support
Onsite or Remote

*Comparable Hourly Rate of $85.50

24/7 Immediate Emergency Reponse

Remote Computer Access

Automatic Firmware Updates

Weekly Data Reports

Annual Cost $3420 + gst

​TERMS & CONDITIONS

  • For comparative purposes, our average standard hourly rate is $150 + gst

  • Prices are for a 12 month agreement with the full amount payable at the beginning of the agreed period.

  • Any additional support hours required within the 12 months will be charged separately at a rate agreed prior to commencement of the 12 month period.